Chick-fil-A is setting a Godly example for other businesses!
It isn’t surprising that Chick-fil-A received the honorable ranking of the most polite fast food chain, since its founder, Truett Cathy’s Southern Baptist beliefs are part of the chains well known customs: the restaurants are closed for business on Sunday, reserving the Sabbath, as well as Thanksgiving and Christmas. It allows for their employees to spend those days with God and family. Its employees are genuinely friendly, and I can attest to it, myself.
QSR Magazine’s annual survey’s of 15 fast food chains noted that Chick-fil-A’s employees are more likely to say, “please” and “thank you”. Their findings also revealed that its restaurants make the highest revenue.
Aol.com reports that 95.2% of the time, Chick-fil-A’s employees said, “thank you” in comparison to 78.4% of McDonald’s employees, in drive-thru encounters.
“It’s all about speed and accuracy, but we know our customers appreciate that we can be nice while being fast and accurate,” Mark Moraitakis, senior director of hospitality and service design for Chick-fil-A, shared with QSR. “Eye contact and smiling go a long way in the drive-thru experience.”
Chick-fil-A’s customer experience is deliberate, they pair employees who are compatible, as a team, to work the drive-thru window, as well as having employees with tablets at the ready, in case of long lines.
Undoubtedly, their plan of action, geared to greater customer service, is paying off. Last year, each Chick-fil-A restaurant made nearly $4 million, compared to $1 million for each KFC. All of this, despite criticism from some, for the CEO’s pro-traditional marriage stance.
VERSES TO REFLECT ON:
Proverbs 18:24 (KJV)
24 A man that hath friends must shew himself friendly: and there is a friend that sticketh closer than a brother.
Matthew 25:35-40 (KJV)
35 For I was an hungred, and ye gave me meat: I was thirsty, and ye gave me drink: I was a stranger, and ye took me in:
36 Naked, and ye clothed me: I was sick, and ye visited me: I was in prison, and ye came unto me.
37 Then shall the righteous answer him, saying, Lord, when saw we thee an hungred, and fed thee? or thirsty, and gave thee drink?
38 When saw we thee a stranger, and took thee in? or naked, and clothed thee?
39 Or when saw we thee sick, or in prison, and came unto thee?
40 And the King shall answer and say unto them, Verily I say unto you, Inasmuch as ye have done it unto one of the least of these my brethren, ye have done it unto me.
Philippians 2:3-4 (KJV)
3 Let nothing be done through strife or vainglory; but in lowliness of mind let each esteem other better than themselves.
4 Look not every man on his own things, but every man also on the things of others.
Article: Christian Headlines